Shipping and Return

ou can raise the exchange query here With in 72 Hours of Delivery.

If you have received a damaged product or completely incorrect product, please contact us via mail (support@blackhorseshop.in) with 72 hours of delivery.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 24-48 working hours.

Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.

An amount of 250 Rs. (per exchange) will be charged to process your exchange.

You can get in touch with us about any issues at our customer support portal by dropping a mail on(support@blackhorseshop.in) will be solved between Monday-Saturday, 10 am- 5 pm. All pending queries will be solved on priority the next day.